Shipping policy

At Sushain, our goal is to ensure a smooth and efficient shopping experience for our customers.
Here’s an overview of our shipping process:
Order Processing:
 Orders are processed within 1-2 business days once payment is confirmed.
 Orders placed during weekends or holidays will be processed on the following business day.
 Please ensure your shipping address is correct and complete to avoid delivery issues.

Shipping Methods:
 We offer both normal and express shipping options based on your preference.
 Standard delivery lead time is 7 to 10 days. However it may vary on the basis of location and
other uncontrollable factors.
 Express shipping is available for quicker delivery and will be calculated at checkout
depending on your location.

Shipping Rates:
 Shipping would be charged extra for the orders below Rs 20000
 Shipping is done by a third party logistics and status displayed on the website is the live reflection of the status told be the logistics partner

Order Tracking:
 Once your order is shipped, you’ll receive a confirmation email with a tracking number.
 You can track your order using the link provided in the email or by logging into your account
on our website.

International Shipping:
 We currently ship to select international destinations. Rates and delivery times vary
depending on the destination country.
 Please note that customs duties, taxes, and import fees may apply and are the recipient's
responsibility.

Delivery Issues:
 If your delivery is delayed or if you encounter any issues, please reach out to our customer
support team at care@sushainclinic.com or call us at +91 6390905453 for prompt assistance.

Lost or Stolen Packages:
 We are not responsible for packages lost or stolen after successful delivery to the provided
address.
 If you believe your package has been lost or stolen, please contact the shipping carrier and
file a claim.

Thank you for choosing Sushain. If you have any questions or concerns about our shipping policy, feel
free to contact our customer support team. We appreciate your business and look forward to serving
you.